{"id":34942,"date":"2023-02-08T14:51:23","date_gmt":"2023-02-08T13:51:23","guid":{"rendered":"https:\/\/multiplica.com\/?post_type=mx_informes&#038;p=34942"},"modified":"2025-07-21T19:50:01","modified_gmt":"2025-07-21T17:50:01","slug":"customer-loyalty","status":"publish","type":"reports_post","link":"https:\/\/multiplica.com\/en\/studies-reports\/customer-loyalty\/","title":{"rendered":"Customer Loyalty in Financial Companies"},"content":{"rendered":"<div class=\"c-text-image c-text-image--has-bg c-text-image--text-contrast-dark\" id=\"block_1402ec59b6d43392bdd7543194dd6780\" style=\"background-color:#1bdea6;\">\n\t<div class=\"c-text-image__main-container\">\n\t\t<div class=\"o-container\">\n\t\t\t<div class=\"o-row\">\n\n\t\t\t\t<div class=\"o-col-md-10 o-offset-md-1 c-text-image__text-block\"><h3 class=\"c-text-image__intro\">Get inspired<\/h3><h2 class=\"c-text-image__title\">Find out how to retain your customers and get them to buy more products.<\/h2><\/div>\t\t\t\t<div class=\"o-col-md-10 o-offset-md-1 c-text-image__img-column\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-text-image__img-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"\" src=\"https:\/\/multiplica.com\/wp-content\/uploads\/2023\/02\/ebook-eng-fidelizacion-pdfdownload-cover-preview.png\" alt=\"\" class=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n<!--\t\t\t\t\t--><!--\t\t\t\t\t\t<div class=\"c-text-image__stamp-container\">-->\n<!--\t\t\t\t\t\t\t--><!--\t\t\t\t\t\t<\/div>-->\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"c-info-text o-container\">\n\t<div class=\"o-row\">\n\t\t<div class=\"o-offset-md-1 o-col-md-20 font-moderat-xxxl-regular\">\n\t\t\t<p>In this whitepaper, you will find which customer loyalty programs are increasing the Customer Lifetime Value (CLV) of large financial brands. We show you how American Express applies customer retention strategies with rewards for each purchase, how Bank of America has increased customer loyalty by getting them to contract more services, how the exclusive privileges that Barclaycard offers its customers work, as well as the loyalty through user experience that Repsol has implemented and the way in which BBVA Spain is using digital tools as a B2B loyalty practice for SMEs.<\/p>\n<a href=\"#download-form\" class=\"c-info-text__button font-moderat-l-medium\">Download<\/a>\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"c-slider-text\" id=\"block_5350ea206841c115aaf608a228691dc6\">\n\t<div class=\"o-container\">\n\t\t<div class=\"o-row\">\n\t\t\t<div class=\"o-col-md-16 o-offset-md-1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"c-slider-text__title\">In this whitepaper you will find<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"o-row\">\n\t\t\t<div class=\"o-col-md-22 o-offset-md-1\">\n\t\t\t\t<div class=\"c-slider-text__swiper\">\n\t\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-slider-text__item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-slider-text__item-info-container\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-slider-text__item-info-text-container\">\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"c-slider-text__item-info-title\">Loyalty best practices and successful loyalty programs in large companies.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-slider-text__item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-slider-text__item-info-container\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-slider-text__item-info-text-container\">\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"c-slider-text__item-info-title\">How customer retention strategies contribute to the CLV of financial companies.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-slider-text__item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-slider-text__item-info-container\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-slider-text__item-info-text-container\">\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"c-slider-text__item-info-title\">The three steps to a successful 360 loyalty orchestration: Strategy, Technology and Execution.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"c-slider-text__slider-navigation\">\n\t\t\t\t\t\t<button class=\"swiper-button-prev\" data-hover-class=\"c-slider-hover-item icon-arrows back\"><span class=\"icon-arrows\"><\/span><\/button>\n\t\t\t\t\t\t<button class=\"swiper-button-next\" data-hover-class=\"c-slider-hover-item icon-arrows\"><span class=\"icon-arrows\"><\/span><\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"o-row\">\n\t\t\t<div class=\"o-col-md-22 o-offset-md-1\">\n\t\t\t\t\t\t\t\t<a href=\"#\" \n\t\t\t\tclass=\"c-case-study__link font-moderat-l-medium\" \t\t\t\tdata-hover-text=\"Texto Bot\u00f3n\"\n\t\t\t\t>\n\t\t\t\t\tTexto Bot\u00f3n\t\t\t\t\t<span class=\"icon-arrows\"><\/span>\n\t\t\t\t\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\t\n\t<\/div>\n<\/div>\n\n\n<div class=\"c-text-image \" id=\"block_b1421a0d90c4e11cbfc63364272d3c68\">\n\t<div class=\"c-text-image__main-container\">\n\t\t<div class=\"o-container\">\n\t\t\t<div class=\"o-row\">\n\n\t\t\t\t\t\t\t\t<div class=\"o-col-md-10 o-offset-md-1 c-text-image__img-column\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"c-text-image__img-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"\" src=\"https:\/\/multiplica.com\/wp-content\/uploads\/2023\/02\/ebook-eng-fidelizacion-pdfdownload-paginas-preview.png\" alt=\"\" class=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n<!--\t\t\t\t\t--><!--\t\t\t\t\t\t<div class=\"c-text-image__stamp-container\">-->\n<!--\t\t\t\t\t\t\t--><!--\t\t\t\t\t\t<\/div>-->\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"o-col-md-10 o-offset-md-1 c-text-image__text-block\"><h3 class=\"c-text-image__intro\">Sneak peak<\/h3><h2 class=\"c-text-image__title\">Loyalty strategies are profitable in themselves<\/h2><\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"author":34,"template":"","tags":[],"class_list":["post-34942","reports_post","type-reports_post","status-publish","hentry"],"acf":{"post_type_reports_post_module_main_cta":"Download Whitepaper","post_type_knowledge_image_module_big":39978,"post_type_knowledge_image_module_small":39980,"post_type_knowledge_image_module_header":39982,"post_type_get_response_module_title":"ENG_Financial_Loyalty_Dwnld","post_type_get_response_module_form_id":"1271455000000164443","post_type_get_response_module_form_sf":"sf3z611ee20d665ceb36febb5e390a05a7bbc982645964a6887957a6bb1affa2b399"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Loyalty: case studies and strategies | Multiplica<\/title>\n<meta name=\"description\" content=\"Find out how to retain customer loyalty through case studies of solid loyalty programs and strategies that have increased the CLV of large financial companies.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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