{"id":45973,"date":"2026-02-09T22:08:40","date_gmt":"2026-02-09T21:08:40","guid":{"rendered":"https:\/\/multiplica.com\/?post_type=services_post&#038;p=45973"},"modified":"2026-03-20T23:15:43","modified_gmt":"2026-03-20T22:15:43","slug":"omnichannel-experience","status":"publish","type":"services_post","link":"https:\/\/multiplica.com\/en\/solutions\/omnichannel-experience\/","title":{"rendered":"Omnichannel Experience"},"content":{"rendered":"<div class=\"c-features-services-grid o-container\">\n\t \n\t<div class=\"o-row\">\n\n\t\t<!-- cambios nuevo | correccion del boton volver atras -->\n\t\t<div class=\"o-container o-offset-md-1 o-col-md-16 c-features-services-grid_return\">\n\t\t\t\t\t\t<a class=\"c-features-services-grid__return-link\" href=\"https:\/\/multiplica.com\/en\/solutions\/\"><span class=\"icon-arrow-left\"><\/span>Soluciones<\/a>\n\t\t<\/div>\n\t\t<!-- cambios nuevo | correccion del boton volver atras -->\n\t\t \n\t\t<div class=\"o-offset-md-1 o-col-md-16\">\n\t\t\t\n\t\t\t<div class=\"c-cards-title__text-container\">\n\t\t\t\t<div class=\"c-cards-title__text-group\">\n\t\t\t\t\t<div class=\"c-cards-title__pretitle font-moderat-md\">\n\t\t\t\t\t\tExperience\t\t\t\t\t<\/div>\n\t\t\t\t\t<h1 class=\"c-cards-title__title font-ivar-XXL-bold\">\n\t\t\t\t\t\tOmnichannel Experience\t\t\t\t\t<\/h1>\n\t\t\t\t\t<div class=\"c-cards-title__subtitle font-moderat-l-medium\">\n\t\t\t\t\t\tWe orchestrate consistent, connected, and user-centered experiences across all channels. We design and activate omnichannel ecosystems that integrate data, processes, and technology to deliver scalable and consistent experiences.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"o-row\">\n\t\t<div class=\"o-offset-md-1 o-col-md-22\">\n\t\t\t<div class=\"c-features-services-grid-container--narrow\">\n\t\t\t\t\t\t\t\t\t<div class=\"article-card \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"article-image-container\">\n\t\t\t\t\t\t\t\t<div class=\"fixed-background\"\n\t\t\t\t\t\t\t\t\t style=\"background-image: url('https:\/\/multiplica.com\/wp-content\/uploads\/2026\/02\/image-omnichannel-experience-design600x507.png')\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"article-title font-moderat-xl-medium\">\n\t\t\t\t\t\t\tOmnichannel Experience Design\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"article-description font-moderat-md\">\n\t\t\t\t\t\t\tWe design integrated journeys across physical, digital, and conversational channels.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"article-card \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"article-image-container\">\n\t\t\t\t\t\t\t\t<div class=\"fixed-background\"\n\t\t\t\t\t\t\t\t\t style=\"background-image: url('https:\/\/multiplica.com\/wp-content\/uploads\/2026\/02\/image-channel-integration-orchestration600x507.png')\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"article-title font-moderat-xl-medium\">\n\t\t\t\t\t\t\tChannel Integration &#038; Orchestration\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"article-description font-moderat-md\">\n\t\t\t\t\t\t\tWe connect platforms, CRM, CDP, and core systems to create a unified view of the customer.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"article-card \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"article-image-container\">\n\t\t\t\t\t\t\t\t<div class=\"fixed-background\"\n\t\t\t\t\t\t\t\t\t style=\"background-image: url('https:\/\/multiplica.com\/wp-content\/uploads\/2026\/02\/image-conversational-service-experience600x507.png')\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"article-title font-moderat-xl-medium\">\n\t\t\t\t\t\t\tConversational &#038; Service Experience\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"article-description font-moderat-md\">\n\t\t\t\t\t\t\tWe design conversational and self-service experiences integrated within the omnichannel ecosystem.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"article-card \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"article-image-container\">\n\t\t\t\t\t\t\t\t<div class=\"fixed-background\"\n\t\t\t\t\t\t\t\t\t style=\"background-image: url('https:\/\/multiplica.com\/wp-content\/uploads\/2026\/02\/image-cx-analytics-optimization600x507.png')\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"article-title font-moderat-xl-medium\">\n\t\t\t\t\t\t\tCX Analytics &#038; Optimization\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"article-description font-moderat-md\">\n\t\t\t\t\t\t\tWe measure, analyze, and optimize the omnichannel experience using data and real-time feedback.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"c-background-text-list u-module c-background-text-list--text-contrast-dark\" id=\"block_1f3f4c8a0dfa8aa3a92a2e1d3bc640ab\" style=\"margin-bottom: 60px;padding: 60px 0; background-color:#1bdea6;\">\n\n\t<div class=\"o-container\">\n\t\t<div class=\"o-row\">\n\t\t\t<div class=\"o-col-md-12 o-offset-md-2 c-background-text-list__text-col\">\n\t\t\t\t<div class=\"c-background-text-list__text-container\">\n\t\t\t\t\t<p class=\"c-background-text-list__intro\">Benefits<\/p>\t\t\t\t\t\t\t\t\t\t\t<p class=\"c-background-text-list__text\">Consistent experiences across all touchpoints<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"c-background-text-list__text\">Greater visibility into customer behavior<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"c-background-text-list__text\">Continuous optimization of both experience and operations<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"o-col-md-7 o-offset-md-1 c-background-text-list__img-col\">\n\t\t\t\t\t<div class=\"c-background-text-list__img-container\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/multiplica.com\/wp-content\/uploads\/2026\/02\/shapeform-cover-service-experience-\u00b7-omnichannel-experience.png\" alt=\"ShapeForm_cover_Service Experience \u00b7 Omnichannel Experience\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"c-bullets u-module\" id=\"block_0b189d79b7c9fd8727588f1530c7acd7\">\n\t<div class=\"o-container c-module-header\">\n\t<div class=\"o-row\">\n\t\t<div class=\"o-col-md-11 o-offset-md-1\">\n\t\t\t<div class=\"c-module-header__item\">\n\t\t\t\t\t\t\t\t<h2 class=\"c-module-header__title\">The impact your organization can achieve<\/h2>\t\t\t\t<p class=\"c-module-header__subtitle\">On average, these projects deliver:<\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\t<div class=\"o-container\">\n\t\t\t\t<div class=\"o-row\">\n\t\t\t\t\t\t\t\t<div class=\"o-col-lg-6 o-col-sm-12 c-bullets__col\">\n\t\t\t\t\t\t<div class=\"c-stamp \">\n\t<span class=\"c-stamp__number c-stamp__number--small\">\n\t\t+45%\t<\/span>\n\t<span class=\"c-stamp__text\">\n\t\tin customer satisfaction (NPS)\t<\/span>\n<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"o-col-lg-6 o-col-sm-12 c-bullets__col\">\n\t\t\t\t\t\t<div class=\"c-stamp \">\n\t<span class=\"c-stamp__number c-stamp__number--small\">\n\t\t\u221230%\t<\/span>\n\t<span class=\"c-stamp__text\">\n\t\tin operational friction across channels\t<\/span>\n<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"o-col-lg-6 o-col-sm-12 c-bullets__col\">\n\t\t\t\t\t\t<div class=\"c-stamp \">\n\t<span class=\"c-stamp__number c-stamp__number--small\">\n\t\t+40%\t<\/span>\n\t<span class=\"c-stamp__text\">\n\t\tin multichannel retention\t<\/span>\n<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"c-brands\" id=\"block_b54c8ccca67c1ace630813645b42cb35\">\n\t<div class=\"o-container c-module-header\">\n\t<div class=\"o-row\">\n\t\t<div class=\"o-col-md-11 o-offset-md-1\">\n\t\t\t<div class=\"c-module-header__item\">\n\t\t\t\t<p class=\"c-module-header__intro\">Clients<\/p>\t\t\t\t<h2 class=\"c-module-header__title\">Companies we have already helped with this service<\/h2>\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\t<div class=\"o-container\">\n\t\t<div class=\"o-row\">\n\t\t\t<div class=\"o-col-md-22 o-offset-md-1\">\n\t\t\t\t<div class=\"o-row c-brands__brands-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"o-col c-brands__brand-col\">\n\t\t\t\t\t\t\t\t<div class=\"c-brands__item\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/multiplica.com\/wp-content\/uploads\/2025\/11\/logo-de-bancoppel-mexico.png\" alt=\"Logo_de_BanCoppel_(Mexico)\" class=\"c-brands__item-image\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"o-col c-brands__brand-col\">\n\t\t\t\t\t\t\t\t<div class=\"c-brands__item\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/multiplica.com\/wp-content\/uploads\/2025\/11\/logo-de-ccma-espana.png\" alt=\"Logo_de_CCMA_(Espan\u0303a)\" class=\"c-brands__item-image\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"o-col c-brands__brand-col\">\n\t\t\t\t\t\t\t\t<div class=\"c-brands__item\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/multiplica.com\/wp-content\/uploads\/2023\/12\/logo-de-fanhome-planeta-de-agostiniespana.png\" alt=\"Logo_de_FANHOME_Planeta de Agostini(Espan\u0303a)\" class=\"c-brands__item-image\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"o-col c-brands__brand-col\">\n\t\t\t\t\t\t\t\t<div class=\"c-brands__item\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/multiplica.com\/wp-content\/uploads\/2025\/11\/logo-de-gepp-mexico.png\" alt=\"Logo_de_Gepp_(Mexico)\" class=\"c-brands__item-image\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"o-col c-brands__brand-col\">\n\t\t\t\t\t\t\t\t<div class=\"c-brands__item\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/multiplica.com\/wp-content\/uploads\/2025\/11\/logo-de-chubb-usa.png\" alt=\"Logo_de_Chubb_(USA)\" class=\"c-brands__item-image\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"o-col c-brands__brand-col\">\n\t\t\t\t\t\t\t\t<div class=\"c-brands__item\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/multiplica.com\/wp-content\/uploads\/2025\/11\/logo-de-balearia-espana.png\" alt=\"Logo_de_Balearia_(Espan\u0303a)\" class=\"c-brands__item-image\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"o-col c-brands__brand-col\">\n\t\t\t\t\t\t\t\t<div class=\"c-brands__item\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/multiplica.com\/wp-content\/uploads\/2025\/11\/logo-de-banco-azteca-mexico.png\" alt=\"Logo_de_Banco Azteca_(Mexico)\" class=\"c-brands__item-image\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"o-col c-brands__brand-col\">\n\t\t\t\t\t\t\t\t<div class=\"c-brands__item\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/multiplica.com\/wp-content\/uploads\/2026\/01\/logo-de-mapfre-peru.png\" alt=\"Logo_de_MAPFRE_(Peru\u0301)\" class=\"c-brands__item-image\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"o-col c-brands__brand-col\">\n\t\t\t\t\t\t\t\t<div class=\"c-brands__item\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/multiplica.com\/wp-content\/uploads\/2023\/12\/logo-de-banco-galicia-argentina-argentina.png\" alt=\"Logo_de_Banco Galicia_Argentina_(Argentina)\" class=\"c-brands__item-image\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"o-col c-brands__brand-col\">\n\t\t\t\t\t\t\t\t<div class=\"c-brands__item\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/multiplica.com\/wp-content\/uploads\/2025\/11\/logo-de-vueling-espana.png\" alt=\"Logo_de_Vueling_(Espan\u0303a)\" class=\"c-brands__item-image\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<\/div>\n\n<\/div>\n\n\n<div class=\"c-lets-talk-services c-lets-talk-services--text-contrast-dark\" id=\"block_9ae7dfac855fb9890c5011aec2507c19\" style=\"background-color:#1bdea6;\">\n\t\t<div class=\"c-lets-talk-services__background\">\n\t\t<svg\n\t\t\twidth=\"100%\"\n\t\t\theight=\"328\"\n\t\t\tclass=\"absolute inset-0 m-auto lg:block\"\n\t\t\tviewBox=\"0 0 552 328\"\n\t\t\tfill=\"none\"\n\t\t\txmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n\t\t>\n\t\t\t<circle\n\t\t\t\tref=\"circle\"\n\t\t\t\tcx=\"275\"\n\t\t\t\tcy=\"164\"\n\t\t\t\tr=\"163\"\n\t\t\t\tstroke=\"white\"\n\t\t\t\tstroke-width=\"3\"\n\t\t\t\/>\n\t\t<\/svg>\n\t<\/div>\n\t<div class=\"o-container c-lets-talk-services__desktop-container\">\n\t\t<div class=\"o-row\">\n\t\t\t<div class=\"o-col-md-22 o-offset-md-1\">\n\t\t\t\t<div class=\"c-lets-talk-services__text-container\">\n\t\t\t\t\t<p class=\"c-lets-talk-services__tagline\">Do you have a project in mind?<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/multiplica.com\/en\/lets-talk\/\"\n\t\t\t\t\t\t\ttarget=\"\"\n\t\t\t\t\t\t\tclass=\"c-lets-talk-services__link\"\n\t\t\t\t\t\t\tdata-hover-text=\"Let's talk\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\tLet&#8217;s talk\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"c-lets-talk-services__mobile-container\">\n\t\t\t<a href=\"https:\/\/multiplica.com\/en\/lets-talk\/\" class=\"c-lets-talk-services__mobile-link\" target=\"\">\n\t\t\t\tDo you have a project in mind? Let&#8217;s talk\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n","protected":false},"parent":0,"menu_order":0,"template":"","class_list":["post-45973","services_post","type-services_post","status-publish","hentry"],"acf":{"post_type_services_post_module_extract":"We orchestrate coherent, connected, user-centric experiences across all channels."},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Omnichannel Experience | Multiplica<\/title>\n<meta name=\"description\" content=\"We orchestrate coherent, connected, user-centric experiences across all channels.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/multiplica.com\/en\/solutions\/omnichannel-experience\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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