Decoro, a family-owned business with a long-standing heritage, approached Multiplica to modernize its brand identity and optimize its digital presence through a strategic rebranding and digital transformation.
Client
Industry
Retail - E-commerce
Services
Journey Mapping
User Experience
Discovery
Creative Thinking
Brand Identity Design
The challenge
The primary challenge was to transform Decoro’s digital presence into a more interactive and professional platform that accurately reflected its refined product range, without shifting into a traditional e-commerce model.
The project required crafting a website that would support both online and offline interactions, enabling clients to explore products in detail and seamlessly transition to offline engagement for personalized consultation and quotations.
How we do it
- Brand transformation & naming: We initiated a thorough research and strategic development phase to create a new name that aligned with the company’s vision. “Decoro” was chosen to represent elegance, sophistication, and the enduring legacy of the brand.
- Design & digital strategy: Developed a comprehensive brand kit that extended across both online and offline applications. This included everything from digital assets to physical touchpoints, such as vehicle wraps and stationery.
- Digital product showcasing: Implemented a custom digital product showcasing experience that allowed customers to explore the product range in detail. This was designed not to function as an e-commerce platform, but rather to facilitate product discovery and intention-driven inquiries, serving as a bridge to personalized offline consultations.
- CMS customization & autonomy: Migrated the website from its legacy WordPress platform to a robust, customized CMS solution. The new system provided Decoro with enhanced content management capabilities and greater autonomy, allowing the team to update and maintain the site independently post-launch.
- Launch support & training: Supported the brand’s launch strategy, ensuring the new site was deployed in line with the overall rebranding efforts. We provided training to Decoro’s internal teams, empowering them to manage the platform effectively and maintain brand consistency across all channels.
Key benefits
- Enhanced brand perception: The rebranding and strategic website development positioned Decoro as a modern and sophisticated brand while maintaining its familial heritage.
- Improved customer experience and engagement: The digital product showcasing allows clients to explore and understand the offerings in depth, facilitating more informed offline interactions.
- Operational autonomy: The new CMS solution granted Decoro’s marketing and content teams the flexibility to update the site and scale their digital presence independently.
- Strategic bridge between digital and offline: Successfully created a digital experience that didn’t end at the website but seamlessly transitioned into a high-touch offline engagement.
The results
Highlights
The importance of prioritizing the creation and release of an MVP
Listening to stakeholders and understanding traveler needs played a crucial role in creating a compelling app for download.
Alignment among all teams
Achieving synchronized work between internal and external teams to find the optimal solution quickly and efficiently.
Continuous follow-up and agility
Collaborative follow-up during the prototyping and design phase ensures the project is always on time and all deadlines are met.